Curators Of Cutting-Edge Technology Solutions

Our people and the services we provide define our firm. We take pride in delivering a first-class client experience.

PHAND's Difference

Priority Scheduling

Enjoy the luxury of priority service with same or next-day scheduling for faster support and peace of mind.

DIY Support App

The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic technology hiccups.

Annual Tech Reviews

We audit and maintain your technology through an annual on-site check up to proactively resolve issues and ensure a reliable system.

Annual System Updates

Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.

Preventative System Monitoring

Our remote monitoring staff ensures our customers’ smart home technology systems in Burlington and nearby Ontario areas are always running smoothly and resolves potential problems before they happen.

24/7 Support

Our people are your people, no matter the time or day. We make sure you receive the best value and support around the clock.

Our Support Memberships

*Our hours of operations are 8am to 8pm Excluding National Holidays

Basic

per month

M-F 8-4 Availability

Call In Triage

Email Triage

Client Supplied Devices - Email Only

Non-Warranty On Site Service M-F at $150/man/hour

On Site Service S-S After Hours at $250/man/hour

On Site Scheduling - End of queue

Silver

$99

per month

M-F 8-8 Availability

Call In Triage

Email Triage

Remote Supervision

Foreign Devices

Client Supplied Devices - Email and Phone

Non-Warranty On Site Service M-F at $125/man/hour

On Site Service S-S After Hours at $220/man/hour

On Site Scheduling - Within 2 Business Days

Advanced Knowledge

Gold

$299

per month

M-F 8-8 Availability

Call In Triage

Email Triage

Remote Supervision

Foreign Devices

Mobile App

Remote Reboots

Proactive Repair

Service Provider Management

Password Management

Client Supplied Devices - Email and Phone

Non-Warranty On Site Service M-F at $125/man/hour

On Site Service S-S After Hours at $220/man/hour

On Site Scheduling - Priority Next Business Day

Advanced Knowledge with Detail

Availability

The days and hours that we will be available to answer phone and emailed questions utilizing the email address This email address is being protected from spambots. You need JavaScript enabled to view it. and 1-877-546-8540

Call In and Email Triage

Have a problem with something in your home? Call us. We will assist with the problem as best as we can utilizing all the information we have about your home. We create support tickets for all inbound requests so that we can track them and ensure you get the answers you need from the right people. All calls to 1-877-546-8540 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Remote Supervision

Reports the status of up to 45 devices on your Local Area IP Network and if they are responding. If they are not responding then we are notified and will act based on the information we received to solve the perceived issue. If we are unable to resolve then we will contact you for other arrangements. This includes your internet service and if goes offline.

Foreign Devices

You have a Wifi network. Potentially someone connects their device to it that you weren’t aware of. Your friends, your kids friends, your neighbours. Get notified when someone new joins your network, just in case they weren’t supposed to.

Remote Reboots

If the appropriate hardware is in your system we will be able to remotely reboot devices to reset them and potentially bring them back online. Saves you the “Have you tried turning it off and back on again?” scenario and lets us do that.

Proactive Repair

Upon notification of an issue we will put all efforts towards resolving it before you even know about it. This includes remote power reboots to logging into equipment and reviewing the status of everything affected.

Services Management

We will manage contacting your services for internet, phone and TV. This includes Bell, Rogers and Cogeco. If they go offline for a longer period of time we will find out what is going on and if it is a regional thing or just your house.

Password Management

We will securely keep track of all your passwords for routers, Wifi, AppleID, and any other relevant services in order to provide you proactive support. We keep this information secure and accessible only to those who need it in order to solve your immediate issue.

On-Site Scheduling

Different service tiers offer different on-site service response times. Any on-site service is charged per man hour as described. Next day available for GTA West side only.

Advanced Knowledge

With the combination of Remote Supervision, Remote Reboots and Proactive Repair we will have advanced knowledge on what the issues are with your system before we even send a service technician out. This allows us to be prepared for what we may need and who we may need to talk to and get you up and running 100%.

Additional Hardware for Reboots

Panamax Power Distribution Unit is $699 each at the time of this writing. This will control up to 8 individual devices and allow automatic and remote power cycling of equipment. Cisco Power Over Ethernet network switches may also be required for certain devices powered only by ethernet.